Privacy

NogPets is run by Peak Software (Pty) Ltd (registration 2020/848211/07), 77 Mango Road, Allen Grove, Kempton Park, 1619, South Africa. We are the responsible party under the Protection of Personal Information Act, 2013 (POPIA).

Privacy questions and requests go to the Information Officer of Peak Software (Pty) Ltd, at privacy@nogpets.com.

Your account: name, email address, phone number and, if you add one, a photo. If you sign in with Apple or Google we receive your name and email from them.

Your pets: name, type, breed, weight, coat, birth year, photo and any notes you give us (health, behaviour, allergies).

Your addresses: the address, its map location, and access notes such as a gate code or where the key is.

Your bookings: what you booked, when, for which pets, the price, the status, and messages about it.

Payments: the amount and the result. Card details go straight to Payfast. We never see or store your card number.

Reviews you choose to write, and your device's notification token so we can tell you about your booking.

If the app crashes, a crash report (device model, app and system version, what the app was doing) goes to Firebase Crashlytics so we can fix it. It holds no pet, address or payment details.

On this website: nothing that says who you are, unless you ask for our free training guide (your email and, if you want, your name, suburb and your dog's name and breed; we use them to make the guide and email it to you once), or fill in the offer or giveaway form (your name, mobile number, suburb and, if you want, your dog's name and breed; where you came from, such as a QR code). We count visits with Google Analytics: see "Cookies and Google Analytics" below. Our web server keeps standard logs (IP address, page, time) for security, for up to 30 days.

If you ask us for a service in a place we don't go to yet, we keep your request (your name, number, the place and what you wanted) so our team can tell you about service near you.

If you message us on WhatsApp or email, we keep that conversation to help you.

If you buy from the shop: your name, email, phone, delivery address, what you ordered and the payment result. You can order on this website without an account.

The shop's cart is kept in your own browser (local storage). It is not sent to us until you check out, and it is not used to track you.

To do the work you booked: to know where to go, how to get in, and how to care for your pet safely. That is necessary to perform our contract with you.

To take payment, send receipts and handle refunds, and to keep the records the law requires.

To tell you about your booking (confirmations, reminders, changes). We only send marketing if you asked for it, and every message lets you stop.

To keep the service safe and working: to prevent fraud and fix problems.

To pack, send and deliver your order, to tell you when it ships, and to handle returns and refunds.

Our crew see what they need for your booking: your name, phone, address, access notes and your pets' details.

Google (Firebase) hosts the app's data, sign-in, notifications and crash reports. Payfast processes card payments. Resend sends our emails about your bookings. Cloudflare carries traffic to this website and forwards email sent to us. WhatsApp (Meta) carries messages you send us there. OpenStreetMap (Nominatim) turns the location of a request from a place we don't go to yet into a place name: only the location is sent. Google Analytics counts visits to this website (see below).

Each of them processes data for us under their own terms and security. We do not sell your information, and we do not share it for anyone else's marketing.

We give information to authorities only when the law requires it.

When we send an order by courier, the courier gets your name, phone and delivery address so they can deliver it. Nothing else.

Resend sends our order emails (order received, paid, shipped and refunded).

The app's data (your account, pets, addresses, bookings and photos) is stored with Google Cloud in Johannesburg, South Africa.

Some services run outside South Africa: Firebase sign-in, push notifications and crash reports (Google), Google Analytics, Resend, Cloudflare, WhatsApp and OpenStreetMap. We use them only under terms that protect your information to a standard comparable to POPIA, as section 72 requires.

You can connect an AI assistant (such as ChatGPT, Claude or another app that speaks MCP) to your NogPets account at https://mcp.nogpets.com/mcp, or use our API at https://api.nogpets.com. You sign in to NogPets and choose what it may do: see your profile, see and add pets and addresses, see or make bookings, place shop orders, or set up a pet business. It gets only what you allowed.

What the assistant reads from us (your pets, addresses, bookings, prices and times) passes through the assistant's provider, for example OpenAI or Anthropic, under their own privacy terms. Choose an assistant you trust. We don't send your information to an assistant you haven't connected.

We keep a hashed token for each connection (never the token itself), its permissions, when it was last used and the assistant's name. Every booking, change, cancellation or order an assistant makes is logged on it with that name. We do not use what you or your assistant send us to train AI models.

An assistant can't pay for you and never sees card details: it gives you a Payfast link and you pay there. Cash bookings and cancelling need your yes first.

See and remove connected assistants any time in the app: Profile, then Connected assistants. Access tokens last an hour and connections end after 30 days without use.

If you register a pet business through an assistant, we keep what you send (business and contact details, services and prices, areas, vans and working hours, staff you invite, your Payfast merchant id, never your merchant key or passphrase) in an application our team reviews. Staff you invite get an email or message from us once the business is approved. If we don't approve it, or you ask, we delete the application within 30 days.

We use Google Analytics to see how people use this website: which pages they open, how they got here (for example a QR code or an ad), their type of device, their rough area (city or country), and whether they tap Book or WhatsApp, send a form or buy in the shop. It shows us which pages help and which to fix.

We only set cookies if you tap Accept on the bar at the bottom of the page. Google Analytics then sets two cookies, _ga and _ga_Q1N0CKW6BZ. They hold a random number, so your next visit counts as the same visitor. They last up to two years unless you clear them.

If you tap No thanks, or don't choose, we set no analytics cookies. Your browser still tells Google that a page was opened, with no cookie and nothing to know you by on your next visit. Google calls this consent mode.

We never send Google your name, number, email or address. A form or an order is counted, not read: we send which form it was, or the order's total, and nothing about you.

Google sees your IP address when your browser talks to it. Google Analytics uses it to guess your city or country, then drops it. It does not store it.

Google keeps the visit data for 14 months, then deletes it. Google Analytics runs on Google's servers, mostly outside South Africa (for example in the USA and Europe), under Google's data processing terms. These protect your information to a standard comparable to POPIA, as section 72 requires.

Change your mind any time: tap Cookie settings at the bottom of any page. No thanks stops analytics cookies and deletes the ones already set. You can also block cookies in your browser, or use Google's opt-out: https://tools.google.com/dlpage/gaoptout.

We keep your choice in your own browser (local storage) so we don't ask again. It is not sent to us.

Your account data stays while you have an account. Delete your account and we delete it within 30 days (see https://nogpets.com/delete-account).

Booking and payment records are kept for as long as tax law requires, usually five years, then deleted.

A launch email is deleted once we have told you the app is out, or when you ask.

Order and payment records are kept like booking records: as long as tax law requires, usually five years.

You may ask what we hold about you, ask us to correct or delete it, and object to us using it. Email privacy@nogpets.com. We answer within 30 days.

You may complain to the Information Regulator of South Africa: https://inforegulator.org.za.

You must be 18 or older to book. We do not knowingly collect information about children.

Data is encrypted in transit and at rest. Only our crew and managers can see bookings, and only for the business they work for. Access notes such as gate codes are shown to the crew on your booking and no one else.

If this changes in a way that matters, we update the date above and tell you in the app.