How can we help?
A real person at NogPets answers.
Fastest for bookings: changes, running late, a question on the day.
Message us on WhatsApp+27 69 039 8693
Office (by appointment): Parc du Links office park, 9 Niblick Way, Firgrove Rural, Cape Town, 7110. We don't groom at the office. The van comes to your house.
Common questions
Delete your accountI need to change or cancel a booking.
Cancel in the app any time before the booking starts, or message us on WhatsApp. If you paid by card, we refund you.
I was charged but the booking failed.
Email us with the date and the email on your account. We check it with Payfast and refund anything taken in error.
Something went wrong at a visit.
Tell us on WhatsApp the same day, so we can look into it with the person who came.
I can't sign in.
Use the same method you signed up with (Apple, Google or email). Still stuck? Email us from the address on your account.
Who does the work?
Our own groomers, walkers and sitters, or a checked partner business near you when we can't come. You book and pay NogPets either way.
I run a grooming business. Can I use NogPets?
Yes. Your clients book on WhatsApp and you run your day from ChatGPT or Claude. Say “Register my grooming business with NogPets” to your assistant, or start at nogpets.com/for-groomers.
Where do you work?
Our own vans and walkers cover Stellenbosch today. Anywhere else in South Africa, send us your suburb on WhatsApp and we'll find a groomer, walker or sitter near you.
What happens at a groom?
Our van parks outside your house. We wash, dry and trim your dog inside it, then hand them back to you.
Do you groom cats?
Yes, in the van. A cat groom is from R450.
How do I pay?
For now, book on WhatsApp and we confirm the price with you first. In the app you pay by card. A R10 fee is added to card payments.
Can I cancel?
Yes, any time before the booking starts. If you paid by card, we refund you.