How can we help?
A real person at NogPets answers.
Fastest for bookings: changes, running late, a question on the day.
Message us on WhatsApp+27 00 000 0000
Common questions
Delete your accountI need to change or cancel a booking.
Cancel in the app any time before the booking starts, or message us on WhatsApp. If you paid by card, we refund you.
I was charged but the booking failed.
Email us with the date and the email on your account. We check it with Payfast and refund anything taken in error.
Something went wrong at a visit.
Tell us straight away on WhatsApp. We want to know, and we'll put it right.
I can't sign in.
Use the same method you signed up with (Apple, Google or email). Still stuck? Email us from the address on your account.
Who does the work?
Our own crew. NogPets is not a booking site for other people's services. We groom, walk and sit ourselves.
Where do you work?
In Stellenbosch: Stellenbosch Central, Die Boord, Paradyskloof, Uniepark, Mostertsdrift, Idas Valley, Brandwacht, Welgevonden, Onder-Papegaaiberg, Techno Park, Jamestown and Kylemore. Not on the list? Tell us.
What happens at a groom?
Our van parks at your door. Your dog is washed, dried and trimmed inside it, then handed back to you.
Do you groom cats?
Yes. A calm, quiet groom in the van.
How do I pay?
For now, book on WhatsApp and we confirm the price with you first. In the app you pay by card. A R10 fee is added to card payments.
Can I cancel?
Yes, any time before the booking starts. If you paid by card, we refund you.