Shipping and returns

Courier, anywhere in South Africa: R99, 2–4 working days after your payment clears. Some rural areas can take a day or two longer.

Local delivery in Stellenbosch: R35, next working day. Our own crew bring it. For postal codes 7599, 7600, 7613.

Courier delivery is free on orders of R750 or more.

We email you when your order ships, with the courier's tracking link.

Please give an address where someone can take the parcel. If the courier can't deliver after trying, they may charge to try again.

You can return an item within 14 days of delivery if it is unopened and in its original packaging. Food, treats and care products must still be sealed.

Email hello@nogpets.com with your order number. We book a courier to collect it from you, anywhere in South Africa, and tell you the cost before we book it. You pay that cost.

We refund the item's price to the card you paid with within 30 days of getting it back, usually much sooner.

You may also cancel an order you bought online within 7 days of delivery, as section 44 of the Electronic Communications and Transactions Act allows. You pay only the direct cost of sending it back.

If an item arrives damaged, faulty or not what you ordered, email hello@nogpets.com with your order number and a photo of the item and the box. Please tell us as soon as you can, ideally within 2 days.

We replace it or refund you in full, including delivery. We arrange and pay for the return.

Faulty goods are covered for 6 months under the Consumer Protection Act (section 56): repair, replacement or a refund, your choice.

Before we ship, email us and we cancel it and refund you in full. Once it has shipped, return it as above.

Refunds go back to the card you paid with, through Payfast. Your bank may take a few working days to show it.