Terms

NogPets is run by Peak Software (Pty) Ltd (registration 2020/848211/07), 77 Mango Road, Allen Grove, Kempton Park, 1619, South Africa. Contact: hello@nogpets.com.

We do the work ourselves with our own crew. We do not arrange services from other providers.

We work in the Stellenbosch areas listed on https://nogpets.com/areas. A booking is confirmed when we accept it.

We may decline a booking, for example outside our areas or if we cannot do it safely. If we decline, you pay nothing.

Prices on this website are a guide. The price for your pet (size and coat can change it) is shown before you book, and that is the price you pay.

Card payments are processed by Payfast. A R10 fee is added to card payments. Where we accept cash, it is paid on the day with no fee.

Tell us about anything that affects your pet's care: health problems, medication, allergies, fear, or a history of biting. It keeps your pet and our crew safe.

Your pet should be up to date with vaccinations and free of fleas. If we find fleas, we may add a flea wash and tell you.

Badly matted coats sometimes can only be shaved short. We ask first where we can.

We stop a groom, walk or visit if continuing would harm your pet or our crew. You pay only for what was done.

For grooming, someone needs to hand your pet over and take them back.

For walks and sitting, you give us a key or access notes. We use them only for your bookings, keep keys safe, and give them back when you ask.

You can cancel any time before a booking starts. If you paid by card, we refund you in full.

If we must cancel (illness, a van breakdown, unsafe weather), we tell you as soon as we can and refund you in full or rebook at a time that suits you.

You can buy pet products on this website or in the app. Prices are in rand and are the full price: we are not VAT-registered, so no VAT is added. Delivery is shown at checkout before you pay.

Your order is placed when Payfast confirms your payment. An order not paid within 24 hours is dropped. If something turns out to be out of stock after you paid, we tell you and refund it in full.

Delivery and returns: https://nogpets.com/shipping-returns. You can return unopened items within 14 days. Nothing here takes away your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Courier delivery is free on orders of R750 or more, after any discount.

One discount code per order. A code can't take an order below R0 and has no cash value.

We take care, and we tell you straight away if anything happens to your pet.

If your pet needs a vet during a booking and we cannot reach you, we take them to the nearest vet. Vet costs are yours, unless the harm was caused by our negligence.

Where the law allows, our liability is limited to what you paid for the booking. This does not limit liability for our gross negligence or anything the Consumer Protection Act does not allow us to limit.

You are responsible for your account and for keeping your details correct. We may suspend an account that is misused.

The app and this website are provided as they are. We work to keep them running but cannot promise they will never be down.

You may connect an AI assistant to your account (https://nogpets.com/developers/mcp). What it does with the permissions you give it counts as done by you, the same as in the app. The prices, times and rules are the same as the app's.

You approve every payment yourself on Payfast, and every cash booking or cancellation before it is made. Check what the assistant shows you before you say yes: an assistant can misunderstand, and a booking it makes with your yes is a normal booking under these terms.

Pet businesses that register through an assistant send an application. Nothing is published or bookable until NogPets approves it, and NogPets may decline one. The terms for a business that joins are agreed with it when it is approved.

Don't use the API or MCP server to overload it, scrape it beyond what the docs describe, or act for someone without their consent. We may limit or end access that does.

These terms are governed by the law of South Africa. We may update them; the date above shows the latest version.