Terms

NogPets is run by Peak Software (Pty) Ltd (registration 2020/848211/07), 77 Mango Road, Allen Grove, Kempton Park, 1619, South Africa. Contact: hello@nogpets.com.

We do the work ourselves with our own crew. We do not arrange services from other providers.

We work in the Stellenbosch areas listed on https://nogpets.com/areas. A booking is confirmed when we accept it.

We may decline a booking, for example outside our areas or if we cannot do it safely. If we decline, you pay nothing.

Prices on this website are a guide. The price for your pet (size and coat can change it) is shown before you book, and that is the price you pay.

Card payments are processed by Payfast. A R10 fee is added to card payments. Where we accept cash, it is paid on the day with no fee.

Tell us about anything that affects your pet's care: health problems, medication, allergies, fear, or a history of biting. It keeps your pet and our crew safe.

Your pet should be up to date with vaccinations and free of fleas. If we find fleas, we may add a flea wash and tell you.

Badly matted coats sometimes can only be shaved short. We ask first where we can.

We stop a groom, walk or visit if continuing would harm your pet or our crew. You pay only for what was done.

For grooming, someone needs to hand your pet over and take them back.

For walks and sitting, you give us a key or access notes. We use them only for your bookings, keep keys safe, and give them back when you ask.

You can cancel any time before a booking starts. If you paid by card, we refund you in full.

If we must cancel (illness, a van breakdown, unsafe weather), we tell you as soon as we can and refund you in full or rebook at a time that suits you.

We take care, and we tell you straight away if anything happens to your pet.

If your pet needs a vet during a booking and we cannot reach you, we take them to the nearest vet. Vet costs are yours, unless the harm was caused by our negligence.

Where the law allows, our liability is limited to what you paid for the booking. This does not limit liability for our gross negligence or anything the Consumer Protection Act does not allow us to limit.

You are responsible for your account and for keeping your details correct. We may suspend an account that is misused.

The app and this website are provided as they are. We work to keep them running but cannot promise they will never be down.

These terms are governed by the law of South Africa. We may update them; the date above shows the latest version.